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Customer complaints

Real estate investment funds suspension

On March 20, 2020 the Canada Life Assurance Company announced a temporary suspension to Canadian real estate investment funds. This decision was made in the best interests of all unitholders.

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Customer complaint handling procedures

The Canada Life Assurance Company commits to addressing your concerns about our financial products and services promptly, fairly and professionally. We value your business and want to ensure you are happy with the service we provide. We strive to improve the financial, physical and mental well-being of Canadians. So when complaints arise from time to time, we take them seriously.